UK GDPR Compliance
Same Day Express Delivery is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This page explains how we comply with your rights under UK GDPR, even though we do not collect personal data through user registration or databases.
Scope and Applicability
The UK GDPR applies to the processing of personal data of individuals in the UK. While Same Day Express Delivery does not maintain customer accounts or store personal information in a database, we may collect limited personal data automatically through website interactions, such as IP addresses, browser type, and usage patterns via analytics tools like Google Analytics. This data is processed solely for improving service delivery and website functionality.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
- Right of access – to request confirmation of whether your personal data is being processed and to receive a copy of it.
- Right to rectification – to correct inaccurate or incomplete personal data.
- Right to erasure – to request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to restriction of processing – to limit how your data is used under certain conditions.
- Right to data portability – to receive your data in a structured, commonly used format.
- Right to object – to object to processing based on legitimate interests, including profiling.
How We Comply
We do not store personal data beyond what is necessary for operational purposes. Any data collected via cookies or analytics is aggregated and anonymised where possible. We use legitimate interest as the legal basis for processing website usage data to enhance service quality and ensure system security. We do not sell or share personal data with third parties for marketing purposes.
Data We Process
The personal data we may process includes:
- IP addresses (automatically logged for security and analytics)
- Browser and device information
- Usage patterns on our website
- Communication data if you contact us via our contact form
This data is not linked to identifiable individuals unless voluntarily provided through direct correspondence.
Legal Basis for Processing
Our processing of website data is based on legitimate interest under Article 6(1)(f) UK GDPR, specifically to:
- Maintain website security and performance
- Improve user experience
- Ensure compliance with legal obligations
We balance our interests against your rights and freedoms, and we do not process data where your interests override ours.
How to Exercise Your Rights
To exercise any of your rights under UK GDPR, please contact us via email at [email protected]. Include your full name, contact details, and a clear description of the right you wish to exercise. We will respond without undue delay.
Response Timeframes
We are required to respond to your request within one month of receipt. If the request is complex or numerous, we may extend this period by a further two months, and we will inform you within one month of the reason for the delay.
No Discrimination Policy
We will never deny you services, charge you different rates, or provide a lower quality of service because you have exercised your rights under UK GDPR. Your rights are protected and respected without penalty.
Updates and Changes
We may update this compliance page from time to time to reflect changes in law or our practices. The latest version will always be posted here with an updated effective date. We recommend reviewing this page periodically.
Contact Information
If you have any questions about this UK GDPR compliance page, or wish to make a request regarding your personal data, please contact our Data Protection Officer:
Grayson Rowntree
Albert Dock, Liverpool Waterfront
Liverpool L3 4AA
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. Visit ico.org.uk for more information.
